Refund policy

Refund & Returns Policy

At RESS Furniture, every piece is handcrafted to order. Please read our policy below before placing your order.

Bespoke Orders

As all bespoke and made-to-order furniture is manufactured specifically for each customer, we do not offer refunds or returns on bespoke orders once production has begun.

Damaged Items

If your order arrives damaged, please contact us on the same day as delivery with clear photographs of the damage.

Email: customerservice@ressfurniture.co.uk

Once we have reviewed the images, we will arrange a replacement or an appropriate resolution as quickly as possible.

Returns

If a return is approved for an eligible item, it must be returned in its original condition and packaging. Please contact us before sending any item back, as returns sent without prior authorisation will not be accepted.

Refunds

Where a refund is applicable and approved, it will be processed to your original payment method. Please allow up to 10 business days for your bank or card provider to complete the transaction.

If you have any questions regarding your order or this policy, please contact us at customerservice@ressfurniture.co.uk.