Shipping policy

Shipping Policy

At RESS Furniture, each piece is carefully crafted with attention to detail and quality. As many of our products are made to order, shipping times may vary depending on the item and delivery location.

Order Processing

Once your order is placed, you will receive an order confirmation email. Our team will begin preparing your order and, where applicable, start the manufacturing process.

Custom and made-to-order furniture may require additional production time before dispatch.

Delivery Timeframes

Estimated delivery times will vary depending on the product selected and your location.

  • In-stock items: Typically dispatched within 3–7 business days.

  • Made-to-order items: Production and delivery timelines will be provided on the product page or confirmed after purchase.

  • Large furniture items may require additional scheduling with our delivery partners.

Please note that delivery estimates are provided as a guide and may occasionally be affected by factors beyond our control.

Delivery Service

We work with trusted delivery partners to ensure your furniture arrives safely and securely.

For larger items, our team or delivery partner may contact you directly to arrange a suitable delivery date and time.

Shipping Charges

Shipping costs are calculated at checkout based on the size of the order, delivery location, and selected delivery service.

Any applicable shipping charges will be clearly displayed before payment is completed.

Delivery Areas

We currently deliver throughout the United Kingdom.

For international delivery enquiries, please contact our team before placing an order.

Order Tracking

Where tracking is available, you will receive shipping confirmation and tracking details once your order has been dispatched.

Damaged or Missing Items

Please inspect your order upon delivery.

If your order arrives damaged or if any items are missing, please notify us within 48 hours of delivery by contacting our customer support team. We may request photographs and additional information to assist with the resolution process.

Delays

While we strive to meet all estimated delivery dates, delays can occasionally occur due to manufacturing schedules, carrier issues, weather conditions, or other unforeseen circumstances.

We appreciate your patience and will keep you informed should any significant delays arise.

Contact Us

If you have any questions regarding shipping, delivery times, or a specific order, please contact our customer support team and we will be happy to assist.